PowerMac G4 Orders--Confusion Still Reigns
Dear Valued Apple Store Customer,
Yesterday the Apple Store decided to cancel all G4 orders placed before October 13. After a good night's sleep and digesting emails from many upset customers, we have decided to reverse this decision. Please give us an opportunity to reinstate your order.
If you ordered a Power Mac G4 configured with a 400 MHz or 450 MHz processor prior to October 13, we will honor the original price quoted for your order.
If you ordered a Power Mac G4 configured with a 500 MHz processor prior to October 13, you can choose either the same configuration with a 450 MHz processor at $350 less than your original order price, or you may substitute any other configuration with a 450 MHz processor at the original prices in effect before October 13.
Please call us at the Apple Store at 800-MY-APPLE for assistance in reinstating your original order. We apologize for any inconvenience we may have caused you.
Sincerely,
The Apple Store
There have been no statements regarding G4 orders via resellers. Assuming that the vast majority of orders are by resellers, the MacWeek information would be consistent with a split policy favoring The Apple Store customers. Since resellers normally order a larger number than they have orders for, there is no way for Apple to know how many are actual customer advance orders. While this seems unfair, it may be the only way for Apple to provide decent quantities of the more advanced models based on the Sawtooth motherboard in the near future. One can always vote with one's wallet on this issue.
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