Excellent Apple Customer Service Event

Dana Baggett, our ace reporter, called Apple Customer Service when his daughter's AirPort Base Station burned out last week. She got it December 1999 and it was covered by the AppleCare warranty on her original tangerine iBook. Says Dana, "My daughter called me this morning to report that her replacement AirPort Base Station [a refurbished unit] arrived yesterday! That's overnight service since I called on July 4th. It was shipped July 5th and delivered Friday, July 6th." The bad unit has to be returned in 14 days. Way to go Apple. Hopefully, Apple is using better capacitors now and in the refurbs.