Apple Mac OS X Modem Update

is available for download from Apple. From the Read Me file, "The Mac OS X Modem Update resolves a rare issue in which a built-in modem cannot dial up. You may see the message "Internet Connect could not open the communications device." It is for the following computers running Mac OS X 10.2 or 10.2.1:

· iBook (Late 2001)
· iBook (14.1 LCD)
· iBook (16 VRAM)
· iBook (14.1 LCD 16 VRAM)
· PowerBook G4 (Gigabit Ethernet)
· PowerBook G4 (DVI)
· iMac (Flat Panel)
· iMac (Flat Panel 17)
· eMac
· PowerMac G4's: Dual 1GHz, Dual 1.5 GHz (Mirrored Drive Doors)
· PowerBook G3 Series: 233, 250, 292 MHz (Wallstreet)

We haven't had this particular problem with the modem in our PowerBook G4 (DVI) but we've had intermittant problems connecting with the v.90 protocol and keeping the connection with OS X 10.2 and 10.2.1 so we installed it anyway.