Reports of iPod Update Problems Persist, Apple Investigates the Problem

according to this CNet article. We updated several original 5-GB iPods and two iPod minis with no problem, however others have had problems. Brian Nakamoto, our West Coast reporter, was unable to update his 30-GB iPod. He reports:

I have a 30 GB iPod that mounts as a drive, but is not recognized by the latest updater. iTunes will launch the updater, the updater will report that there's no iPod connected and then quit. iTunes will subsequently not recognize my iPod.

I finally got my iPod to update... I ran the iPod updater on a Mac that had not yet been updated with it, iTunes 4.5, or the QuickTime update via Software Update. The iPod update went quickly. iTunes 4.5 recognizes my iPod and doesn't launch the updater (so I assume it knows my iPod is up-to-date now).

I also notice that my iPod is no longer set to mount as a drive in iTunes. I vaguely recall a problem that I experienced with a previous iPod update where I had to disable that option in order to get the updater to recognize my iPod. In that case, iTunes still recognized my iPod so I was able to do so.

Apple is encouraging those with problems to contact AppleCare. [Dana Baggett]