As a PowerComputing Corporation customer, I got a nice thank-you letter yesterday from Joel Kocher, President and Chief

As a PowerComputing Corporation customer, I got a nice thank-you letter yesterday from Joel Kocher, President and Chief Operating Officer. He covered his background with Dell and introduced PCC's officers. However, his primary focus is on PCC's new customer service thrust, spending over $50 million. He claims 48-hour shipping, a two-minute wait for technical support and zero wait for sales and customer service -- that is about right from personal experience. PCC's online support is better in one respect than Apple's as all questions are answered by PCC but not as good as Apple's in the respect that customers can't chime in. He closes by asking for feedback and leaving some gifts, PCC posters for screensavers and Bungie Software's "Pathways into Darkness". Very nicely done.