Double Shut Down Problem -- Update

I have been covering this issue all all week and with help from a lot of readers, particularly Ken Glinka and Dana Baggett, posted the reason and fixes for at least one of the causes on Saturday (2/14). Reader Bill Elgin pointed out that the DSDP acts as if it were a crash to Norton Crash Guard causing the need to reboot. I hope this observation helps some of you with a crash to NCG following the use of Netscape Messenger (mail) with Mac OS 8.1--you can fix it the same way as the DSDP.

I was unable to update Macs Only's CompUSA Watch Page! this weekend but here is a list of CompUSA's with Apple stores that were reported this past week:

Newly Reported CompUSA's with Completed Apple Stores

Store	Reporter	Store	Reporter
Las Vegas NV	John Haug	Mesa AZ	Barry Goodman
Fram'ham MA	R. Colantuoni	Braintree MA	R. Colantuoni
Alexandria VA	Matt Dwyer	San Antonio TX	Ross Hutchins
King 'Prussia PA	Tim Manley	Madison WI	Warren Tripp
Houston TX	Hideki Hiranuma	Okla City, OK	Dale Perrymore
Post Oak TX	Hideki Hiranuma	Marietta GA	Chris Adamson
Reno NV	Craig Boyer	Brighton MA	William Harris

Unfortunately, I continue to get many, many reports on the lack of sales people in the Apple store or the lack of sales people knowledgeable about Macs or worse, sales people that are rude and hostile to potential customers. Please continue to report these incidents to Apple.