Imation Kudos

from Dana Baggett, "To make a long story short, the problem turned out to be the SuperDrive USB cable. He just now called Imation and called me back to report. After the painter explained the problem - his drive is over a year old incidentally - and how he knew it was a cable issue, the Imation rep said "No Problem." A new cable is being sent right away, no charge. Amidst stories of companies that don't support their products - including a competitor with a bad reputation for customer service - it's nice to know that Imation does "get it." My painter friend is understandably relieved. So am I."