Caveat Emptor--ScanWizard 5 Software on Microtek ScanMaker X12USL

1999–2004June 5, 2000Macs Only!Software
From Neal Emerald, who has been unable to get the ScanWizard 5 to work with his new Microtek ScanMaker X12USL scanner even with Microtek technician help, "A follow up on my e-mail of yesterday:

First, I sent an e-mail to Microtek technical support this morning (06-01-2000), outlining my problem. I still have not received a phone call back from the original technician I spoke with on (05-31-2000), who promised to call me back in 10 minutes.

Second, I launched the "ScanWizard 5 Assistant" software that comes with the scanner. I clicked on "Preferences" and was not thrilled with what I found. Two spelling errors in one window:

(1) The name of the window was spelled: "Preferneces." (sic). (2) The first of the two option boxes had the following text after it: "Open ScanWizard 5 Assitant (sic) at Startup."

While this may seem like I am nit picking, this on top of the fact that the ScanWizard 5 software does not work, this makes me wonder about Microtek's quality control. Could it be that the ScanWizard 5 software was released before it was ready?"

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