Follow Up--Apple Customer Service Still Needs Some "Tweaking"

Yesterday we noted the problem Wayne Wilkin was having in upgrading ANAT. Wayne wrote again: "Thanks very much Bill. Just to give you a small follow-up. I had a call-back scheduled for yesterday. Apple [Customer Service] said they couldn't tell me exactly when they would call back but said it would be a 4 hour window between 9am-1pm. Yup you guessed it, they never called."