Value America Still Having Problems Delivering

On November 25th Dana Baggett ordered a 3-year AppleCare Protection Plan contract for his new iMac 350 along with other equipment since delivered or canceled. He wrote December 14th asking when he would get it and got an email saying they were looking into his inquiry but he hasn't heard anything from VA yet. Saturday he called VA on a lark and actually got a customer service rep on New Years Day. He said the purchase order had been made out but never sent to Apple but didn't know why. He told Dana a backlog team would look into it and get back to Dana in a week. Perhaps it's because Dana used his $100 value dollars to order the $149 contract.